Public Offer (Adhesion Agreement)

Version 2026-08-31

This document is a public offer (adhesion agreement) by Clientelo to any individual or legal entity ("Client") that creates an account on the platform. Creating an account, activating a subscription, or making a payment constitutes full and unconditional acceptance of this offer, under the Civil Code of the Republic of Moldova and, for clients in Romania, Law no. 365/2002 on electronic commerce.

1. Subject of the agreement

Clientelo provides the Client access to a SaaS platform for managing appointments, clients, staff, payments and communication for a salon/service business.
Exact functionality depends on the chosen subscription plan (Solo / Start / Pro / Business).

2. Account registration

The Client is responsible for the accuracy of the data provided at registration and for password confidentiality.
An account may only be used by the entity that created it; unauthorized sharing of access is prohibited.

3. Pricing and payment

Subscription prices are shown on the platform website and admin panel, in EUR/RON/MDL.
Subscription payments are processed via the payment provider bpay. Clientelo does not store full card details — these are handled exclusively by the PCI DSS-certified payment processor.
The subscription renews automatically at the end of the period unless cancelled at least 24 hours in advance.

4. Trial period and cancellation

A free trial period may be offered, with its duration shown at sign-up.
The Client may cancel the subscription at any time from the account panel; cancellation takes effect at the end of the paid period.

5. Refund policy

Amounts paid for unused subscription periods are non-refundable, except as required by applicable consumer protection law or in case of technical errors attributable to the platform.
Refund requests are sent to info@clientelo.ro and reviewed within a maximum of 14 calendar days.

6. Platform obligations

Reasonable service availability (best-effort), excluding announced maintenance windows.
Data protection per the publicly posted privacy policy.
Support via the official channel: info@clientelo.ro.

7. Limitation of liability

The platform is provided "as is"; Clientelo does not guarantee it is free of any errors.
Clientelo's total liability to the Client is limited to the subscription amount paid in the last 3 months.
The platform is not liable for indirect losses, lost profit, or reputational harm caused by temporary service unavailability.

8. Intellectual property

All rights to the software, the Clientelo trademark and platform design belong to Clientelo.
Data entered by the Client (clients, appointments, business history) remains the Client's property.

9. Changes to the offer

The offer may be updated; the version in force is the one published at /offer at the time of acceptance.
Active clients are notified through the platform (News section) of material changes.

10. Governing law and disputes

This offer is interpreted under the law of the Republic of Moldova; for clients in Romania, Law no. 365/2002 and consumer protection law also apply.
Disputes are resolved amicably; failing that, before the competent courts of Clientelo's registered seat.

Offer version: 2026-08-31